Terms And Conditions
Acceptance:
Orders become binding upon Cres Cor only when accepted at our Main Office in Mentor, Ohio, and an acknowledgement of the order is received by the customer. Representative or dealer is not authorized to bind orders. Orders accepted by Cres Cor cannot be cancelled without written approval and will be subject to a cancellation charge.
Lead Time:
All
equipment typically ships in 3-5 business days from purchase order receipt. Catalog items and common accessories will ship in 3-4 weeks from purchase order receipt All. All other equipment, contact factory for lead time. For items requiring expedited service, please contact the Customer Care Dept. at 1-877-CRESCOR (273-7267) for further details.
All
equipment typically ships in 3-5 business days from purchase order receipt.
Catalog items and common accessories will ship in 3-4 weeks from purchase order receipt All. All other equipment, contact factory for lead time. For items requiring expedited service, please contact the Customer Care Dept. at 1-877-CRESCOR (273-7267) for further details.
New Accounts & credit:
Cres Cor sells only through authorized Cres Cor dealers. To establish an authorized dealer relationship, a dealer application form must be submitted and approved (contact your local representative for forms and instructions). For information concerning your credit status, please call the Credit Department at 1-877-CRESCOR (273-7267). Press Option 5 for Accounts Receivable.
Terms & Pricing:
Net 30 days. All prices are F.O.B. Factory, Cleveland, OH 44108. Prices, dimensions, specifications, capacities and accessories subject to change without notice.
Tax:
Any tax or other governmental charge upon production, sale and/or shipment of goods, now imposed by Federal, State, or Municipal authorities, or subsequently becoming effective, will be added to the price provided and will be paid by the buyer unless a completed and signed tax exemption certificate for appropriate state(s) is provided to Cres Cor.
Order Instructions:
When placing an order, please provide all of the following information:
(Note: if freight carrier is not specified, Cres Cor will specify. All truck shipments routed by Cres Cor will be shipped at freight class 50. Customer routing will ship at the standard freight class as noted in this catalog.) In line with its policy to continually improve its products, CRES COR reserves the right to change materials and specifications without notice.
Freight & Routing:
Method of shipment will be determined by Cres Cor unless otherwise directed. When Cres Cor routes your order, all units will ship at the standard freight class less any favorable discounts. IMPORTANT: Your discount may vary based on your negotiated tariff with specified carrier.
Damage Claims:
All merchandise is shipped F.O.B. factory. All shipments should be inspected immediately upon receipt, and any damage must be reported to the carrier at that time. All claims must be filed by consignee with carrier.
Shortages:
Shortage claims will not be considered unless Cres Cor is notified within ten (10) days after receipt of shipment.
Returns:
Merchandise cannot be returned without written request from the buyer and written consent of Cres Cor. Returned merchandise will be accepted only prepaid and is subject to inspection. Credit, less a minimum 20% or $50.00 restocking charge, whichever is higher, will be issued only if equipment is in prime condition. Positively no returns will be accepted on equipment 60 or more days past the original ship date. In the case of shipping errors on the part of Cres Cor, full credit will be issued and merchandise accepted without prejudice.
Customer Care Department:
Hours of operation are Monday through Thursday 8:00 a.m. until 5:30 p.m. EST and Friday 8:00 a.m. until 5:00 p.m. EST
Equipment Sales:
For information about our products, orders already place, or to place an order, you may call our Equipment Sales Specialists Toll-free at 1-877-CRESCOR (273-7267), Option 2. We can be reached 24 hours a day, 7 days a week, via e-mail at customerservice@crescor.com, or through our “Voice Mail” at the same number or FAX your inquiry to 1-800-822-0393. We will respond the next business morning.
Parts Service/warranty Claims:
For parts service information or warranty questions, please call our Technical Service specialists Toll-free at 1-877-CRESCOR (273-7267), option 1. We can be reached 24 hours a day, 7 days a week, via e-mail at partsandservice@crescor.com, or through our “Voice Mail” at the same number or Fax your inquiry to 1-800-822-0393. We will respond the next business morning. Be sure your customer has the following information available when calling: